Legal Warranties
All products sold on Tempusshop.com benefit from the legal guarantees provided by the Consumer Code, independently of any manufacturer's commercial warranty.
A - Legal guarantee of conformity
Duration: 2 years from receipt of the product (Articles L.217-4 to L.217-14 of the Consumer Code).
Presumption: Any lack of conformity appearing within 24 months following receipt of the product is presumed to have existed at the time of delivery, unless proven otherwise.
Your rights: In case of lack of conformity, you can choose between:
- Product repair
- Product replacement
- A price reduction
- Full refund (contract termination)
Free of charge: Bringing the product into conformity is free of charge (Article L.217-10). It will be carried out within a maximum of 30 days from your request, except for particular circumstances requiring an additional delay with your agreement.
B - Warranty against hidden defects
Duration: 2 years from the discovery of the defect (Articles 1641 to 1648 of the Civil Code).
Conditions: The defect must be hidden (not apparent at the time of purchase), pre-date the sale, and render the product unfit for its intended use.
Your rights:
- Return the product and obtain a full refund (rescissory action)
- Keep the product and obtain a partial refund (estimatory action)
C - Legal and commercial warranties
Independence: Legal warranties apply automatically and free of charge. They are independent of any commercial warranty offered by the manufacturer (Article L.217-15).
Manufacturer warranties: Our products also benefit from the following commercial warranties depending on the brands:
- CASIO: 2 years
- Orient: 2 years
- Citizen: 2 years
- Lip: 2 years
These commercial warranties supplement, but do not replace, the legal warranties.
D - How to exercise your warranties?
Step 1: Contact our customer service:
- Email: contact@tempusshop.com
- Form: www.tempusshop.com/nous-contacter
Step 2: Provide us with:
- Your order number
- A precise description of the defect found
- Photos of the product (if possible)
- Your proof of purchase (invoice, order confirmation)
Step 3: Our customer service will respond within 48 to 72 hours to inform you of the procedure to follow.
Exclusions: Warranties do not cover normal wear and tear of the product, damage resulting from abnormal use, misuse, impact, negligence or unauthorized intervention.
E - Contact
SAS MG CORP - Tempusshop
Lotissement Sylvie
49 impasse des Primevères
05190 ESPINASSES
Email: contact@tempusshop.com
Response time: 48 to 72 business hours
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