Tempus Shop offers Colissimo 48-hour delivery in Metropolitan France for purchases of 99€ or more.
Parcels are dispatched daily via Colissimo home delivery with signature or to the pick-up point of your choice. This guarantees fast and secure delivery.

The choice of pick-up point is made after the payment stage, a page will open to allow you to select your pick-up point.
You will be notified by email at each delivery stage and can track your parcel using the tracking number provided upon dispatch.

You have 14 days from the date of receipt of your product to make your return or exercise your right of withdrawal.

To make your return, we require a receipt or proof of purchase. Simply return your unworn product in its original condition to the following address:

Tempus Shop - Logistique

4 Rue Louis Bréguet

34830 JACOU

0467054361.

The refund will be processed after receipt and full verification of the product. Please ensure all labels and protections are reattached.

Do not return your purchase to the manufacturer.
The processing and shipping costs associated with returning your item are your responsibility. They are non-refundable.

Order processing time is 4 to 7 business days. This period may be longer depending on the time of year. If this is the case, you will be informed via our social media channels.
For pre-order products, the lead time is indicated on the product page.

Our watches are delivered with all the bracelet links. It is therefore likely that it will be too large.

To have your watch bracelet adjusted, we recommend that you visit a watchmaker. If this is not convenient for you, please contact our customer service via the contact form for advice.

You can also do it yourself if you have the tools and skills. However, we advise against it as you may damage your watch if handled incorrectly.

For shipments to Belgium and Luxembourg, you have a choice of two delivery methods:
- Colissimo PickUp relay/PickUp Station locker delivery at €6.90
- Colissimo home delivery with signature at €9.80
Delivery times for Belgium and Luxembourg are 3 to 5 working days.

For the rest of the European Union, shipments are only made via Colissimo International with signature for €12.90. Delivery times are 3 to 8 working days depending on the destination.

International delivery is available via Colissimo International with signature delivery at a rate of €22.50. Delivery times vary greatly depending on the destination.

We can send your parcel via DHL International, with the price varying according to the destination. Delivery times average 3 to 5 working days. If you wish to use this service, please contact us via the contact form or on our social networks.

A quartz watch is an electric-powered watch (battery) equipped with a high-precision regulating organ, the quartz crystal, which vibrates at 32,768 hertz (vibrations per second).
These watches can have a digital display (like Casio G-Shock) or hands.

Some watches are equipped with a solar quartz movement, meaning they are solar-powered. The dial must be exposed to light for the watch to charge. Once fully charged, the watch has a power reserve of 6 to 10 months.

A mechanical watch uses a spring to power its gear train. Its rotation is regulated by a balance wheel and hairspring. Therefore, it does not contain a battery.

A mechanical watch can be automatic: it winds itself thanks to the movement of your wrist. Or it can be hand-wound, in which case you have to turn the crown forward to wind it once its power reserve is empty.

Payments are made at the time of order. By credit card (CB, VISA, EUROCARD, MASTERCARD), made through a secure system that uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and no third party can access it during transport over the network. We have no access to this information, as the payment will then be made on the server of our partner bank. By bank transfer, by contacting us directly by email (contact@tempusshop.com) or on our Twitter @tempusShop

If you have received your watch and it is not running, please first check the movement.
If it's a quartz watch, contact us directly and we'll look into it together.

If it's a mechanical watch, this is normal. You just need to shake it a little and/or wind the crown to get it started again.

If you have not received an email confirming your order, we first invite you to check your spam folder and verify the email address you entered during registration.

If, despite these checks, the confirmation email is still nowhere to be found, you can contact us directly on our social networks to check if your order has been registered, or use our contact form.

To cancel your order and request a refund, please log in to your customer account and send us your request via the contact form as soon as possible.

Once your refund request has been processed, you will receive an email confirmation. The average refund period from our banking partner is approximately 3 business days.